Technical Support

Description

Position Summary: HIUMANET is seeking a Technical Support Specialist to provide high-quality, personalized assistance in resolving connectivity, hardware, and software issues. Key Highlights: 1. High-quality technical assistance to resolve connectivity issues. 2. On-site and remote technical support, including point-of-sale locations. 3. Personalized and friendly service for end users and executives. Job Description: HIUMANET has an opening for a Technical Support Specialist to deliver high-quality technical assistance for resolving connectivity issues, as well as personalized and friendly support to users. Responsibilities: - Provide technical assistance and support to users for hardware and software issues. - Diagnose and resolve incidents related to computer equipment and networks. - Install and configure software, peripherals, and computer applications. - Maintain up-to-date knowledge bases and technical documentation to facilitate future inquiries. - Provide on-site and remote technical support. - Support point-of-sale locations. - Diagnose Wi-Fi network disruptions. - Deliver personalized and friendly service to users and executives. Skills: - Hardware and software troubleshooting. - Troubleshooting expertise. - Proficiency in office productivity suites. - Familiarity with remote support tools. - Wi-Fi network diagnostics. - Knowledge of information security. - Database administration. - Experience in networking and connectivity. - Knowledge of operating systems (Windows, Mac, Linux). - Ability to document incidents. - Teamwork. - Adaptability. - Problem-solving. - Empathy. Requirements: Education Level: Specialization. Academic Status: Graduate. Relevant Experience: Information Technology. Specialization: Technical Support. We Offer: Salary: $10,000 MXN Net per Month. Work Schedule: Full-time. Work Modality: On-site. Working Hours: Monday–Friday, 9 AM–6 PM; Saturdays, 9 AM–2 PM. Contract Type: Indefinite-term contract. Benefits: Vision insurance. -Requirements- Minimum Education: Higher Education – Bachelor's Degree. 3 years of experience. Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist