Customer Service City: FEDERAL DISTRICT Publication Date: Dec 26, 2025 Schedule: Mon–Fri, 9 a.m. to 6 p.m.; Sat, 9 a.m. to 1 p.m. Description: **General Purpose:** Support timely and proper handling of Service Reports; perform appropriate follow-ups to address customer needs through prompt review of documents provided for the indemnification process; consistently meet performance indicators to enhance customer satisfaction. **Responsibilities:** Document analysis for the indemnification process. Calculation of indemnifiable amounts, payments excluding VAT, discounts applied on invoices, etc. Handling objections based on the service agreement. Management of dedicated drives for tracking reports. Use of SAP Service tool. Timely and proper handling of service reports. Accompanying customers until indemnification is completed. **Requirements:** Intermediate proficiency in Microsoft Office. Excellent analytical and information synthesis skills. Experience in Customer Service. Proactivity and strong commitment. We Offer: Competitive base salary. Variable compensation. Benefits exceeding statutory requirements. Work Location: BKO.