Senior Call Center Supervisor - Collections

Description

Job Summary: Colektia is seeking a Senior Call Center Supervisor to lead collections teams, maximize productivity, and manage operations for outstanding results. Key Highlights: 1. Lead collections teams to maximize productivity 2. Revolutionize the debt recovery industry 3. Dynamic, technology-driven, and growth-focused environment Colektia is the first AI-powered collections company and is considered one of Latin America’s fastest-growing startups. Do you have the leadership and experience to take a collections team to the next level? At Colektia, we are revolutionizing the debt recovery industry. We are looking for a Senior Call Center Supervisor to join our office in CDMX. Your primary mission will be to maximize each team’s productivity by leading effectively and ensuring optimal operational management to achieve outstanding results. What will you do daily? Operational Management: Develop strategies to optimize call center operations and respond efficiently to customer requests. Analytics and Reporting: Continuously monitor operations using dashboards and analytical tools, preparing performance reports with key indicators and KPIs. Team Leadership: Design and implement training plans while ensuring your team meets established KPIs. Problem Resolution: Escalate and manage service incidents effectively, delivering detailed reports to both clients and the Call Center Manager. What are we looking for? Required Experience: Proven track record as a Call Center Supervisor or Leader in delinquent collections campaigns (high default rates). Analytical Skills: Strong proficiency in call center metrics (ASA, conversion rate, contactability, etc.) and dashboard interpretation. Leadership: Demonstrated ability to inspire, train, and drive teams toward achieving aggressive goals. Attitude: Excellent disposition, resilience, and absolute focus on results. What do we offer? Competitive Base Salary: $12,650 MXN per month. Attractive Variable Compensation Scheme: UNCAPPED commissions! Your talent defines your income ceiling. Statutory Benefits from Day One. Job Stability: Initial 30-day contract, extendable to 60 days, followed by direct transition to an Indefinite-Term Contract (Permanent Position). Culture: A dynamic, technology-driven, and growth-focused work environment. Schedule and Location: Monday to Friday: 9:00 a.m. – 7:00 p.m. Saturdays: Rotating shifts, 9:00 a.m. – 2:00 p.m. Fixed day off: Sundays. Workplace: 100% on-site at Av. Insurgentes, CDMX. Position Type: Full-time. If you have experience in delinquent collections and seek a place where your results are rewarded without limits, apply now and become part of the future of collections! Position Type: Full-time Workplace: On-site employment. -Requirements- Minimum Education: High school diploma – General Baccalaureate 1 year of experience Age: between 25 and 40 years Keywords: resident, supervisor, assistant manager, coordinator, manager, captain, callcenter, teleoperator, telephone operator, telephonist, telephone-based, collections, payment, collection