Functional Support Analyst

Description

Job Summary: IDS Comercial is seeking a talented Functional Support Analyst to manage incidents, lead technical solutions, perform root cause analysis, and improve processes. Key Highlights: 1. Join a technology leader with 40 years of experience. 2. Opportunity for professional development and career planning. 3. Work across diverse industries and innovative projects. IDS Comercial, a leading information technology company with four decades of experience and a strong presence in Mexico, Latin America, and the United States, invites you to join its team. We have over 1,500 specialized consultants working on various projects across financial, commercial, manufacturing, telecommunications, services, government, and other sectors. We are proud to hold CMMI Level 5 accreditation (Capability Maturity Model Integration), a globally recognized quality standard established by the Software Engineering Institute (SEI). Additionally, we have obtained ISO/IEC 27001:2013 certification, affirming our commitment to information security. We also hold the Socially Responsible Enterprise (ESR) distinction, reflecting our dedication to corporate social responsibility. · We are looking for a talented Functional Support Analyst—like you! · What do you need to apply? Bachelor's degree in Computer Systems Engineering or related field. Minimum 2 years of experience as a Functional Analyst. Manage critical or complex incidents. Lead the transition of business requirements into viable technical solutions. Root cause analysis: Investigate why recurring failures occur and diagnose structural issues within the tool. Continuous improvement: Design process optimization proposals based on bottlenecks identified during daily support activities. Training: Conduct training sessions for key users (Key Users) on new functionalities or complex processes. · What will you gain by working with us? On-site work mode: Toluca Competitive salary. Statutory benefits plus enhanced benefits. A career development plan tailored to your professional growth. · Join our large, dynamic workforce and become part of a technology leader that values your talent and offers an environment of growth and development. We look forward to your application!. -Requirements- Minimum education: Higher education – Bachelor's degree 2 years of experience Knowledge: Scrum Keywords: analyst, support, apoyo, soporte