Functional IT Analyst - On-site

Description

Job Summary: Functional Analyst with experience in managing critical incidents, requirement transition, root cause analysis, and continuous process improvement. Key Highlights: 1. Lead the transition of business requirements into technical solutions 2. Design process optimization proposals based on identified bottlenecks 3. Conduct training sessions for key users on new functionalities IDS Comercial is a 100% Mexican IT company with 44 years of experience and presence in Mexico, Latin America, and the USA. Over 1500 consultants work across numerous projects in sectors including finance, commerce, manufacturing, telecommunications, services, government, and others. Join our team as a Functional Analyst · Key Responsibilities or Functions: At least 3–4 years of experience in a similar role Conversational English is mandatory (B2–C1) - Manage critical or complex incidents affecting credit operations across the three countries. - Lead the transition of business requirements into viable technical solutions. - Root cause analysis: Investigate why recurring failures occur and diagnose structural issues within the tool. - Continuous improvement: Design process optimization proposals based on bottlenecks identified during daily support activities. - Training: Conduct training sessions for key users (Key Users) on new functionalities or complex processes. Technical Skills: - Governance and compliance: Solid experience with ITIL (Information Technology Infrastructure Library), specifically in incident, problem, and change management. - Advanced databases: Proficiency in advanced SQL (complex joins, subqueries, diagnostic scripts) to identify errors in data integrity within the credit system. - Process modeling: Knowledge of UML or BPMN to diagram and visually explain business flows and detect bottlenecks across the three countries. - Integrations and APIs: Familiarity with information exchange protocols (e.g., JSON or XML) and tools such as Postman to diagnose connection failures between the credit system and other IT applications. - Data visualization: Proficiency with tools like Power BI or Tableau to create dashboards showing regional trends in recurring incidents. Methodologies: Applied experience with Agile methodologies and continuous improvement frameworks to propose functional optimizations that reduce ticket volume. · We Offer: 100% nominal salary Statutory benefits Additional benefits (major medical expense insurance, savings fund, auto insurance, commercial agreements, etc.) On-site work modality Offices located in Reforma, CDMX · · · We are an inclusive company free from any form of discrimination, where opportunities are available to those who demonstrate attitude and talent. We do not require medical certificates confirming non-pregnancy or HIV status as prerequisites for joining our large professional family and accessing equal growth opportunities. -Requirements- Minimum education: Higher education – Bachelor’s degree 3 years of experience Languages: English Age: 30 years or older Knowledge: Project management Keywords: analyst