Systems Analyst and Technical Support Engineer

Description

Job Summary: Provide Level 1 and Level 2 Technical Support services and IT solutions, managing the technological infrastructure and resolving incidents to ensure operational continuity. Key Highlights: 1. Provide empathetic and user-friendly IT technical support to users 2. Manage and support the technological infrastructure for operational continuity 3. Creation and resolution of incident tickets in ServiceNow Provide Technical Support services and IT solutions. Interact directly with user requests under a service delivery framework and Service Level Objectives to resolve issues related to computing and communication devices assigned to employees. Manage and support the technological infrastructure to ensure uninterrupted operations for employees. Deliver friendly and empathetic Level 1 and Level 2 technical support to users regarding all work tools, including computing equipment, telephony, software, and hardware. Manage user support to guarantee optimal user experience and perform accurate diagnosis and resolution of technical problems and requests. Create and resolve incident and request tickets in the ServiceNow system, including ticket creation. Track tickets until final resolution. -Requirements- Minimum Education: Higher Education – Bachelor's Degree 3 years of experience Languages: English Age: between 25 and 35 years Knowledge: Communications technology Willingness to travel: Yes Keywords: analyst, system, engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist