Level 2 Operational Support Technician

Description

Job Summary: We are seeking a Level 2 Operational Support Technician with experience in preventive and corrective maintenance of computer equipment to handle incidents and ensure service level agreement (SLA) compliance. Key Highlights: 1. Innovative technology services integrator 2. Preventive and corrective maintenance of computer equipment 3. On-site response to requests and incidents We are a technology services integration company specializing in innovative solutions built upon the latest information technologies. Our commitment is to contribute to the development and improvement of various sectors across industry and government. If you are passionate about preventive and corrective maintenance of computer equipment and related areas... We have a place for you! · **Level 2 Operational Support Technician** · Requirements: Completed technical degree. Degree certificate mandatory. / Bachelor’s degree (internship status acceptable) in Computer Systems, Informatics, Information Technologies, or related field. Minimum one year of experience in preventive and corrective maintenance of computer equipment. Solid knowledge in the field. Familiarity with ticketing tools. Key Responsibilities: Respond on-site to service orders for registered requests or incidents logged through the service desk. Perform hardware or software component functionality tests where potential failures may disrupt equipment operation, to issue corresponding technical diagnoses. Ensure compliance with service level agreements (SLAs). Document resolutions for requests and incidents and compile evidence of service delivery. Required Competencies: Teamwork and collaboration. Problem solving. Innovation. Excellent customer service. Effective communication. Results-oriented. We Offer: Gross monthly salary: $12,700 Statutory benefits from day one. 31 days of year-end bonus (aguinaldo). Food vouchers. Paid special leave. Work schedule: Monday to Friday, 9:00 AM to 7:00 PM. Work location: Benito Juarez Borough. If you meet the profile and are interested in this vacancy, please apply through this channel. Our organization fosters a discrimination-free environment. Discrimination is defined as any distinction, exclusion, restriction, or preference — whether by action or omission, intentional or not — that is not objective, rational, or proportionate, and that obstructs, restricts, impedes, diminishes, or nullifies the recognition, enjoyment, or exercise of human rights and freedoms, when based on one or more of the following grounds: ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other ground; Homophobia, misogyny, any manifestation of xenophobia, racial segregation, antisemitism, racial discrimination, and other related forms of intolerance are also considered discriminatory. We promote equal opportunity, labor equality, and non-discrimination; therefore, we align with Section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED), or any other condition protected under federal, state, or local laws. In all recruitment, selection, hiring, training, and retention processes for our employees, equal employment opportunities must be guaranteed; thus, any sexist bias is strictly prohibited, as is requesting medical certificates confirming absence of pregnancy or HIV infection. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 1 year of experience Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, support, operational, operational, operative