Level 1 and 2 Technical Support - Help Desk

Description

Job Summary: We are seeking a Level 1 or Level 2 Technical Support specialist to provide basic support and assistance to end users, with a strong focus on customer service and documentation. Key Highlights: 1. Opportunity for growth in the IT field. 2. Continuous training and learning. 3. Collaborative work environment. We seek a Level 1 or Level 2 Technical Support specialist to provide basic support and assistance to end users, resolving common hardware, software, and connectivity issues. This position emphasizes customer service, documentation, and timely escalation to higher support levels. Responsibilities: • Handle support requests via ticket, email, chat, or phone. • Diagnose and resolve basic incidents related to: o Operating systems (primarily Windows) o Common applications (Office, G-Suite, web browsers, etc.) o Security (management of antivirus and EDR solutions) o Connectivity (networks, WiFi, and VPN) • Perform basic access management. • Install and configure equipment and software at a basic level. • Document incidents and resolutions in the support tool. • Escalate more complex issues Requirements • One year or more of technical support experience (internships or social service are acceptable). • Basic knowledge of: o Windows operating systems o Administrative consoles o Google Workspace o Networking (basic concepts of IP addressing, DNS, and records) o Basic Active Directory knowledge. o Experience with remote support tools. o Hardware (PCs, laptops, and peripherals) • Strong customer service attitude and communication skills with users. Key Skills • Assertive communication. • Patience and courteous interaction with non-technical users. • Ability to learn and adapt. • Organization and task tracking. • Resolution of simple problems. We Offer • Opportunity for growth in the IT field. • Continuous training and learning. • Collaborative work environment. • Statutory benefits and additional benefits beyond statutory requirements (based on experience). Desirable (not mandatory) • Basic English for technical reading. -Requirements- Minimum education: Upper secondary education - Professional Education T 1 year of experience Age: between 23 and 40 years Knowledge: Network administration, Antivirus, User support, G Suite, Microsoft Office, Microsoft Outlook, Operating systems, End-user support, Windows, Effective communication, Customer service, Help desk support, Systems administration, Cloud-based systems administration, Software asset management Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist, assistance, help, aid, counter, desk, display, exhibitor