**Mid-Level Technical Support and Platforms Engineer** At **Bravo Mexico**, we continue to grow and are looking for a technical profile with experience who wants to join a dynamic team within a constantly evolving fintech. If you are passionate about technology, solving complex problems, and ensuring that the business’s critical platforms operate without interruption, this opportunity is for you. **Position Objective** Ensure operational continuity of the technological infrastructure and key business platforms by providing **Level 2** technical support, administering servers and services, and supporting internal applications such as CRM and ERP. **Key Responsibilities** * Level 2 support for internal applications (CRM/ERP) and databases. * Diagnosis and resolution of incidents escalated from the Service Desk. * Execution of SQL queries for error analysis and information extraction. * Administration of computing assets and peripherals. * Access and security management (Active Directory, GPOs, biometric systems). * Configuration and troubleshooting of networks (LAN/WAN, VPN, network printers). * On-site and remote user support (Windows and macOS). * Proactive monitoring of services and servers. **Requirements** * Bachelor’s degree or Engineering in Systems, Computer Science, or related field (graduated or intern). * **3 to 5 years** of experience in Level 2 technical support and application support. * Intermediate–advanced English (technical reading and conversation). **Technical Knowledge** * Windows 10/11 and macOS (advanced). * Intermediate SQL (queries, joins). * Active Directory, Google Workspace, and Office 365. * Networking: TCP/IP, DNS, DHCP, VLANs. * Ticketing systems (Zendesk, Jira, ServiceNow, or similar). **Key Skills** * Logical analysis and troubleshooting. * Autonomy and proactivity. * Excellent service attitude and user handling. **We Offer** * **Monthly gross salary of $25,000 to $35,000 MXN** (based on experience). * Statutory benefits. * Job stability and professional growth. * **On-site work in CDMX**. * A collaborative and challenging environment within an expanding fintech. Job Type: Full-time, Indefinite-term Salary: $25,000.00 – $35,000.00 per month Benefits: * Study support * Salary increases * Employee discount * Gym discount * Discounts and preferential pricing * Sick days * Flexible hours * Option for indefinite-term contract * Referral program * Cafeteria service * Discounted cafeteria service * Additional vacation days or paid leave Education: * Completed bachelor’s degree (Desirable) Experience: * Technical support: 3 years (Mandatory) Language: * English (Desirable) Work Location: On-site employment