Customer Service Supervisor

Description

Job Description and Activity Details **GENERAL DESCRIPTION:** Responsible for handling customer and distribution center inquiries, complaints, feedback, and returns. Provides customer support through various interfaces managed by the marketing department. Supervises CSR activities to ensure service quality. Experience and Requirements **JOB RESPONSIBILITIES** 1\. Responsible for making the first contact with the customer. 2\. Provides customers with committed delivery dates. 3\. Familiarity with customer contracts (lead time, established pricing, etc.). 4\. Receives customer orders. 5\. Communicates and reviews demand / shipping plans with customers. 6\. Collects customer satisfaction data and conducts service surveys. 7\. Manages customer forecasting. 8\. Coordinates internal company processes related to shipment. 9\. Maintains and builds strong relationships with both internal and external customers. 10\. Manages and handles finished product inventory stored in off-site warehouses belonging to our customers. 11\. Understands how to manage production planning and material review. 12\. Ensures continuous production line operation (placing orders when none exist; offering pre-built or buildable products if inventory is available). Benefits * Benefits as stipulated by the Federal Labor Law (LFT) * Savings fund * Medical expense insurance * Transportation * Savings box * Product discounts * On-site medical services * Cafeteria * Punctuality and Attendance Bonus **Number of Vacancies** 1 **Department** Import and Export **Employment Type** Permanent **Work Modality** In-person **Shift** Day shift **Working Hours** Full-time **Schedule*** Monday to Friday **Education** Bachelor's degree with professional title **English** Spoken: Advanced, Written: Advanced **Willingness to Travel** No