Job Description and Responsibilities **What you will do:** * Ensures all quality related items for assigned areas are complete and documented to meet established quality standards. * Leads scheduling for assigned areas so coverage requirements are met. * Leads activities for materials and logistics problem resolution of cells to ensure on-time delivery, customer correspondence and smooth operations. * Monitors operations performance to maximize productivity. * Interfaces with customers (internal and possibly external) to understand customer needs and issues and ensure that the customers receive satisfactory service standards. * Delegate effectively to develop personnel and effectively balance the workload. * Address employee issues/concerns and motivate the workforce to achieve department goals. Experience and Requirements **Qualifications you must have:** * Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience * Leading teams directly or indirectly * Experience with MRP/ERP systems (SAP preferred). * Prior experience managing direct reports for at least 1 year. * Fluent in English and Spanish; clear, concise, assertive, and effective communicator. * **Must be available to work the 3rd shift (Sunday to Thursday, 11:00 PM – 6:00 AM) onsite.** **Qualifications we prefer:** * Experience working with all levels of management * Experience dealing with multicultural teams * Proven track record in team leadership roles. * Highly self\-directed, quick learner, strong drive and results driven. * Salesforce experience * Lean, continuous improvement tools experience Benefits * Benefits according to the Federal Labor Law (LFT) Apply for this position directly through our portal APPLY **Number of vacancies** 1 **Department** Customer Service/Call Center/Telemarketing **Employment type** Permanent **Work modality** Onsite **Shift** Night shift **Working hours** Full-time **Schedule*** Full-time * Evening shift **Education** Bachelor's degree **English** Spoken: Advanced, Written: Advanced **Willingness to travel** No
Juan García
Indeed · HR
Juan García
Indeed · HR
