**Job Title**: Level 1 Remote Desktop Support Technician **Company**: eJAmerica **Location**: Mexicali B.C. Calzada L. Montejano **Employment Type:** Full-time **Job Description:** We are seeking a highly motivated and skilled Level 1 Remote Desktop Support Technician to join our dynamic team. As a Level 1 Remote Desktop Support Technician, you will be responsible for providing efficient remote technical assistance and support to our customers. Your primary focus will be diagnosing and resolving end-user hardware and software issues, ensuring excellent customer service. **Responsibilities:** · Provide professional and timely remote technical support to end users. · Diagnose and resolve hardware, software, and network issues on desktops, laptops, printers, and mobile devices. · Install, configure, and troubleshoot operating systems, applications, and peripheral devices. · Collaborate with team members to escalate and resolve complex technical issues. · Follow standard operating procedures to ensure consistent and efficient support delivery. · Document all support activities, including problem description, troubleshooting steps, and resolution, in the ticketing system. · Communicate effectively with end users, ensuring a positive customer experience. · Maintain a good understanding of company products, services, and policies. **Requirements:** · Proven work experience as a Remote Desktop Support Technician or similar role. · Candidate must be **bilingual** in **English** and Spanish, as the users receiving service will be located in France. · In-depth knowledge of Windows operating systems (**Windows 10, Windows 8, etc.**) and MS Office suite. · Familiarity with remote support tools and ticketing systems. · Basic understanding of networking principles (**TCP/IP, DNS, DHCP, etc.**). · Excellent problem-solving and troubleshooting skills. · Ability to communicate technical information effectively to non-technical users. · Customer service orientation with a patient and empathetic approach. · Strong organizational skills and ability to prioritize tasks effectively. · Certifications such as CompTIA A\+, Microsoft Certified Professional (MCP) or equivalent are a plus. Education and Experience: High school diploma or equivalent required. Relevant technical certifications or diplomas are preferred. 1\-2 years of experience in a similar technical support role. Employment Type: Full-time Salary: $15,000\.00 \- $22,000\.00 per month Benefits: * Educational assistance * Salary increases * Maternity leave exceeding legal requirements * Sick days * Company parking * Flexible schedules * Referral program * Major medical insurance * Dental insurance * Additional vacation days or paid leave Workplace: On-site position Expected start date: 07/11/2025