Admission Supervisor

Description

Job Description and Responsibilities This position is responsible for establishing mechanisms to ensure smooth internal and external communication within the hospital, as well as ensuring that the admission process complies with approved quality standards. * Supervise that front desk staff consistently demonstrate a service-oriented attitude, delivering courteous and friendly interactions with colleagues and patients via camera monitoring, shadowing, and in-person observation. * Verify that the patient list is accurate and up-to-date. * Confirm at the start of each day that the client executive’s backup documentation is current. * Conduct petty cash reconciliation. * Supervise the cleansing of the emergency and inpatient patient panels. * Ensure strict adherence to all procedures, processes, or activities involving the reception area. * Coordinate with various hospital departments to ensure timely communication and/or process flow with the reception area. * Any other duties assigned by the immediate supervisor. Experience and Requirements * Bachelor’s degree. * Fields of study related to sales, tourism, public relations, or administration. * Proficiency in computer applications; experience handling insurance companies and customer service; personnel administration experience. * Two years of experience in a similar role. * Organized, responsible, proactive. * Strong interpersonal skills, service orientation, and teamwork ability. * Age 28–45. * Gender-neutral. * Respect for patients’ rights and culture, as well as those of subordinates. * Results-oriented. * Empathetic. * Dynamic. Benefits * Benefits in accordance with the Federal Labor Law (LFT). * Cafeteria. * Uniform. * Medical expense insurance. **Number of vacancies** 1 **Department** Customer Service/Call Center/Telemarketing **Employment type** Permanent **Work modality** On-site **Shift** Day shift **Working hours** Full-time **Net monthly salary** $21,000 MXN **Education** Bachelor’s degree with professional title **Willingness to travel** No