Apple Technical Support

Description

Job Summary: We are seeking an Apple Technical Support Technician to perform diagnostics, repairs, and service promotions in a customer-focused environment. Key Highlights: 1. Ongoing technical training and company-paid Apple certification. 2. Experience in computer equipment repair and customer service. 3. Opportunity for professional growth within the Apple sector. MacStore, Latin America’s leading distributor of Apple products and services (APR Apple Premium Reseller). At MacStore, you will receive the technical training required for your role and lifelong valuable experience. **Apple Technical Support Technician – MacStore** **Location:** Plaza San Pedro or Macroplaza, Mexicali **We Offer** * Gross monthly salary: $13,230, paid biweekly (15th and last day of the month) * Face-to-face bonus: $1,500 per month * Punctuality bonus: $1,250 per month (starting from the 2nd month) * Grocery vouchers: $350 per month (starting from the 2nd month) **Benefits from Day One** * Direct employment with the company * 100% IMSS registration * 17-day Christmas bonus * Profit-sharing (PTU) of up to 3 months * Life insurance * Funeral expense assistance * 12 vacation days starting from the first year **Benefits Upon Permanent Employment** * Company-paid Apple certification (ACMT) * Uncapped commissions for selling services or products * Savings fund * Exclusive discounts and partnerships for employees **Required Profile** * High school diploma or completed technical degree * Experience in computer equipment and/or telecommunications device repair * Customer-oriented mindset and problem-solving skills * Availability for rotating shifts Monday through Sunday (midweek day off) **Shifts** Opening shift: 11:00 AM to 8:00 PM Closing shift: 12:00 PM to 9:00 PM **Main Responsibilities** * First- and second-level Apple technical support * Equipment diagnosis and repair * Service order tracking * Promotion of additional services and solutions to customers