CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Handles service reports and manages customer service, providing information on services and coordinating shipments to ensure customer satisfaction. Key Highlights: 1. Customer Service 2. Shipment Management and Coordination 3. Career Development Plan within the Company Commercial City: BAJA CALIFORNIA S Publication Date: Apr 22, 2026 Schedule: 9 AM to 6 PM; Saturday: 9 AM to 2 PM Description: **CUSTOMER SOLUTIONS ASSISTANT** **Position Objective** Timely and proper handling of assigned Service Reports through daily review of each report to address customer requirements using management tools, thereby delivering a satisfactory response to the request. **Job Functions or Activities.** Provide information on services entering Shipment Control by conducting daily reviews of shipment scans, supported by visit label and control information, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and attention. Provide operational feedback regarding process deviations. Execute timely and proper calls to customers for shipments entered into Shipment Control, following the daily shipment coordination and customer calling process, to evaluate and manage customer service, support, and attention. Provide operational feedback regarding process deviations. Generate incident reports for shipments requiring them, by tracking incidents per operational cycle procedures, to promptly notify and coordinate shipments. Requirements * Minimum Education: High School Diploma / Technical Degree. * Work Experience: More than 6 months. * Basic Office Software Knowledge. * Performance Indicator Tracking. What We Offer You * Competitive Salary * Variable Compensation Scheme * Benefits Exceeding Legal Requirements. * Career Development Plan within the Company