MacStore Mexicali Apple Technical Support - Full-Time

Description

Job Summary: We are seeking an Apple Technical Support Technician with experience in equipment repair and customer service for diagnosis and service follow-up. Key Responsibilities: 1. Apple Technical Support, Level 1 and Level 2 2. Equipment Diagnosis and Repair 3. Customer Service and Problem Resolution Apple Technical Support Technician – MacStore Location: Plaza San Pedro or Macroplaza, Mexicali We Offer Gross monthly salary: $13,230, paid biweekly (15th and last day of the month) Face-to-face bonus: $1,500 per month Punctuality bonus: $1,250 per month (starting from the 2nd month) Food vouchers: $350 per month (starting from the 2nd month) Benefits effective from day one Direct employment contract with the company 100% IMSS contributions 17-day Christmas bonus Profit-sharing (PTU) up to three months Life insurance Funeral expense assistance 12 vacation days from the first year Benefits upon permanent employment Apple certification (ACMT) fully covered by the company Uncapped commissions for selling services or products Savings fund Exclusive discounts and agreements for employees Required Profile High school diploma or completed technical degree Experience in computer equipment and/or telecommunications device repair Customer-focused mindset and problem resolution skills Availability for rotating shifts Monday through Sunday (midweek day off) Shifts Opening shift: 11:00 AM to 8:00 PM Closing shift: 12:00 PM to 9:00 PM Main Responsibilities Apple Technical Support, Level 1 and Level 2 Equipment Diagnosis and Repair Service Order Follow-up Promotion of additional services and solutions to customers. -Requirements- Minimum Education: Upper Secondary Education - Professional Education 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist