Description and details of activities **Job Summary** We are developing a secure communications application that keeps public safety agencies connected when it matters most, and we need someone tireless, focused, and ready to push boundaries. You will be a key part of a growing technology company, helping users, maintaining systems up-to-date, and ensuring daily tasks run smoothly. This position is perfect for someone looking for a balance between customer service, basic technical problem solving, and business administration. **Responsibilities** * Customer service and support. * Respond to user inquiries in a friendly and professional manner. * Maintain and update user accounts, user database, contracts, and service agreements. * Provide basic IT support to users (e.g., account access, general troubleshooting). * Help manage documentation and guides for customers. * Operations and Administration. * Assist with basic financial tasks. * Organize digital records and maintain business documentation. * Help ensure our daily operations run smoothly across different areas of the company. Experience and Requirements **Skills and Requirements** * Bachelor's degree in Business Administration, IT, or a related field. * Proficiency in English (written and spoken) * Experience with Google Workspace, Microsoft Office, and CRM/project management tools. * Ability to maintain confidentiality and professionally handle sensitive information. * Basic knowledge of IT troubleshooting. * Organized, reliable, and capable of managing multiple tasks. * Excellent verbal and written communication skills. * Detail-oriented and enjoy keeping things organized, clear, and progress-focused. **We Offer** * Salary: $22,000–$25,000 gross pesos monthly (weekly pay) * Schedule: Monday to Friday, 6:00 to 15:00 hrs * Ticket support service: Saturdays and Sundays, each ticket will be paid at a rate of 30 minutes per hour. * Statutory benefits. * IMSS, INFONAVIT, FONACOT. * Professional development opportunities. * Remote work after completing training (will be determined based on performance) * Paid online English courses. * Enjoy your proportional vacation days. Benefits * Benefits according to the Federal Labor Law **Number of vacancies** 1 **Area** Computer Science/Systems/IT/Programming/Software **Contract** Permanent **Modality** On-site **Shift** Daytime **Workload** Full-time **Schedule*** Full-time * Monday to Friday **Education** Professional degree required **English** Spoken: Advanced, Written: Advanced **Travel availability** No