Job Summary: We are seeking a Help Desk Technician to provide support for operating systems, printers, and networks, with experience in customer service. Key Highlights: 1. Specialized support for Windows and Mac, focusing on drivers and networks. 2. Opportunity for collaborative work with specialized teams. 3. Continuous training for professional development. We develop strategic projects tailored to each client, integrating innovative solutions powered by artificial intelligence to automate processes, optimize printing services, and enhance intelligent data capture, recognition, and authentication—all backed by top-tier customer service designed to efficiently and excellently address any need. Help Desk Requirements Basic technical support knowledge. Customer service experience. **Responsibilities** * Windows and Mac support — Intermediate to Advanced level, focused on driver installation (devices), networking, and SMB. * Remote support (AnyDesk, TeamViewer, Quick Assist, etc.). * Printer configuration and diagnostics (multifunction security, TCP/IP configuration, printing protocols (LPD.Raw, IPP, etc.), SMTP configuration). * Documentation of activities in the service ticket management tool. **What We Offer** * Monthly salary * Statutory benefits * Savings fund * Life and personal accident insurance * 30-day year-end bonus * Additional paid holidays * Training * Collaborative work with specialized teams. If interested, please submit your CV through this channel. Employment Type: Full-time Salary: $10,000.00 - $11,000.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Discounted cafeteria service Work Location: On-site