UEBC Service Advisor

Description

Position Summary: Providing personalized customer service, consultation, receiving and tracking complaints, and selling products to end consumers. Key Highlights: 1. Experience in customer service and in-person cross-selling. 2. Financial and credit knowledge. 3. Analytical ability and proficiency with Microsoft Office suite. TransUnion's Job Applicant Privacy Notice **What We'll Bring:** At TransUnion, we are committed to finding ways information can be used to help people make better, smarter decisions. As a trusted global provider of information solutions, our mission is to help people worldwide access opportunities that lead to improved quality of life, assist organizations in optimizing risk-based decisions, and empower consumers to understand and manage their personal information. Because when people have access to more comprehensive, multidimensional information, they can make more informed decisions and achieve great things. **What You'll Bring:** 2\-3 years of customer service experience. Providing customer service to individuals and legal entities visiting the Specialized Unit—both at the reception module and service counter—for consultation, generation of Special Credit Reports, receipt and tracking of Complaints and Declarations, all aimed at meeting customer needs while complying with applicable legal requirements; as well as selling products to end consumers to meet the sales budget established by Management. These activities must be performed in accordance with organizational policies and procedures and ensure the required service level. **Impact You'll Make:** 1\. Providing personalized customer service at the service counter or reception module. 2\. Experience in in-person cross-selling. 3\. Proficiency with Microsoft Office suite. 4\. Knowledge of financial and credit topics. 5\. Analytical ability. **\#LI\-Onsite** \#LI\-KA1 TransUnion Job Title Rep I, Customer Support Operations