Administrative Coordinator

Description

Job Summary: This role leads and manages a team, providing operational support across the customer lifecycle and coordinating campaigns, budgets, and audits. Key Highlights: 1. Lead and manage operations and shared services teams. 2. Drive continuous improvement and operational effectiveness. 3. Campaign, budget, and financial control management. **Job Description:** **Objective:** The purpose of this role is to lead and manage a team, as well as provide direct support to teams, delivering operational support across one or more elements of the end-to-end customer lifecycle. It is also responsible for coordinating campaigns, maintaining budgets, reporting, and audit activities, ensuring high standards of operational quality and financial control. **Responsibilities:** * Maintain an active and collaborative relationship with the Media Director, Client Operations Team Lead, and key strategic partners across all brands. * Assess the team’s role in meeting customer needs, including defining, tracking, and fulfilling relevant metrics and Service Level Agreements (SLAs), where applicable. * Lead performance reporting and governance processes to support objective achievement and promote continuous improvement initiatives that strengthen operational effectiveness for clients and the business. * Drive implementation of a continuous improvement culture to optimize media client operations, in coordination with Media and Performance Operations leaders. * Lead the shared services team in executing root cause analysis and structured problem-solving activities. * Manage campaign timelines, milestones, and deliverables in coordination with internal and external partners, ensuring required materials are received and distributed correctly and on time. * Ensure the highest levels of financial control within Media Client Operations. * Manage the annual performance evaluation and goal-setting process for direct reports. **Requirements:** * Bachelor’s degree in Administration, Marketing, Communications, Business, Advertising, or related field. + Prior agency-side experience leading operational or shared services teams. + Experience in customer lifecycle management, operations, campaign coordination, and budget administration. + Knowledge of and experience with Key Performance Indicators (KPIs), operational reporting, and Service Level Agreements (SLAs). + Experience in financial control, budget tracking, and audit processes. + Ability to collaborate effectively with multiple internal and external stakeholders. + Intermediate–advanced English (preferred, depending on corporate environment). + Advanced proficiency in analytical, reporting, and presentation tools (Excel, PowerPoint, or similar). \#LI\-AP1 **Location:** CDMX – 1458 Avenida Insurgentes Sur**Brand:** Carat**Time Type:** Full time**Contract Type:** Permanent