Call Center Executive / Technical Support

Description

Job Summary: A leading telecommunications company is seeking telephone executives for technical support, handling customer issues and escalating specialized cases. Key Highlights: 1. Customer support for technical issues in telecommunications services 2. Remote diagnosis of basic faults and step-by-step guidance 3. Opportunity for career advancement after 1 year *URGENT HIRING: A LEADING TELECOMMUNICATIONS COMPANY IS SEEKING TELEPHONE EXECUTIVES FOR ITS TECHNICAL SUPPORT DEPARTMENT!* **Responsibilities:** * Answer incoming customer calls regarding technical issues with television, internet, or telephony services. * Remotely diagnose basic faults, guiding customers step-by-step (e.g., modem reset, cable inspections, router configurations, etc.). * Escalate cases requiring specialized follow-up. **Requirements:** * Completed high school diploma (verifiable). * Experience in technical support (call center experience not mandatory). * Proficiency with commands: DNS, IP, CMD, PING, TRACERT, and ROUTER. * Basic knowledge of networks, computer equipment, and the internet. * Age: 18\-45 years old **We Offer:** * Base salary: $9,450 gross monthly * Statutory benefits * Retention bonus: $2,000 * Performance bonus: $2,000 \- $4,000 * Paid training * Opportunity for career advancement after 1 year. Location: Narvarte Neighborhood, Benito Juárez, CDMX Schedule: Part-time and full-time, Monday \- Sunday with rotating days off (EVENING SHIFT) Work Modality: On-site *If you meet the requirements, apply through this channel or send your updated CV to* ***\#56 32t 38? 13 92!***