**Telco Commercial Leader | Technology & Conversational AI** -------------------------------------------------------------- ### **About the Company** We are a leading enterprise technology company transforming how large organizations engage with their customers through **Conversational AI and digital channels**, especially **WhatsApp**. We are located in Lomas de Chapultepec. We work with **major Telecommunications, Retail, and Financial Services enterprises**, helping them automate and optimize key transactions such as onboarding, customer service, payments, loyalty, and collections. We combine proprietary software, AI, messaging, payments, and enterprise integrations to deliver simple, scalable, and measurable experiences. We operate in a high-growth market (+35% annually), with a solid business model, an enterprise focus, and a culture that blends **structure, ownership, and startup mindset**. **What We Offer** ----------------- ✔ Accelerated growth and continuous learning in a high-impact environment ✔ High level of ownership and genuine autonomy ✔ Collaborative, results-oriented culture with strong decision-making emphasis ✔ Senior, passionate team focused on building value ✔ Ongoing training, competitive benefits, and attractive perks **Role Description** ----------------------- We are seeking a **Telco Commercial Leader** to lead the **Telecommunications** business in Mexico. This role is responsible for **defining and executing the commercial strategy**, leading a high-performing team, and accelerating business growth—both through **acquisition of new Telco clients** and **expansion of existing accounts**. The role works closely with **Product, Technology, and Implementation teams** to design and deploy high-impact Conversational AI solutions for enterprise clients. The primary objective is to **position the company as a strategic partner for Telcos**, building long-term relationships, closing new business, and maximizing value generated per account. **Key Responsibilities** --------------------------- ### **Telco Business Strategy and Growth** * Define the Telco business strategy aligned with growth and revenue objectives. * Deeply understand the telecom industry’s business model, challenges, and trends. * Own P&L, pipeline, and sustainable growth of the Telco vertical. ### **New Client Acquisition** * Build relationships with senior decision-makers (C-level and VPs) at Telcos. * Identify, prospect, and close strategic new accounts. * Execute consultative sales processes and tailor-made solution selling. ### **Expansion and Management of Existing Accounts** * Lead renewals, upselling, cross-selling, and account growth. * Develop account plans, QBRs, and executive-level follow-up. * Act as a strategic client partner, focused on delivering measurable outcomes. ### **Cross-Functional Collaboration** * Partner with Product, Engineering, and Implementation teams to co-create scalable solutions. * Translate client insights into product improvements and roadmap priorities. * Ensure flawless end-to-end execution. ### **Team Leadership** * Recruit, develop, and lead a high-performing commercial team. * Define clear KPIs, foster a culture of accountability, and drive continuous improvement. * Promote collaboration, commercial discipline, and results orientation. ### **Performance Management and Analytics** * Monitor pipeline, forecast, revenue, and key metrics. * Make data-driven decisions and generate actionable insights. * Report progress and strategic recommendations to leadership. **Ideal Profile** ---------------- * 8+ years of experience in B2B commercial leadership, enterprise sales, or business development. * Experience in technology, telecommunications, or digital transformation (preferred). * Proven track record of exceeding revenue targets and managing strategic accounts. * Strong focus on consultative and complex solution selling. * Ability to lead teams, develop talent, and instill accountability. * Excellent negotiation skills and executive-level relationship management. * Strategic thinking, analytical orientation, and process discipline. * Entrepreneurial mindset, high ownership, and adaptability to change. * Bachelor’s degree in Business, Engineering, or related field; MBA preferred. * Fluent Spanish and English (spoken and written). **What Will Make This Role Successful** ---------------------------------- * Achieve sustainable growth in Telco vertical revenue (~30% annually). * Close new strategic accounts with high annual contract value. * Maintain a robust pipeline and reliable forecasts. * Build a strong, scalable commercial team. * Achieve high enterprise client satisfaction, retention, and expansion. **Culture** ----------- We seek leaders who: * Collaborate authentically and build trust. * Continuously evolve and challenge the status quo. * Act as owners of the business. * Focus on creating real, measurable value. * Simplify complexity. * Always act with integrity.