HELP DESK ANALYST

Description

Job Summary: San Pablo Pharmacy is seeking a Help Desk Analyst to ensure high-quality internal customer support based on best practices. Key Highlights: 1. Committed to community well-being and an inclusive environment 2. Paid growth and training opportunities 3. A leading company in Mexico's healthcare sector HELP DESK ANALYST **Date:** Apr 8, 2026 **Location:** BENITO JUAREZ, DISTRITO FEDERAL, MX, 03840 **Company:** San Pablo Pharmacy **SAN PABLO PHARMACY INVITES YOU TO JOIN THIS GREAT TEAM AS:****HELP DESK ANALYST (NAPOLES)** Monday to Friday, 8:00 AM to 6:00 PM We are a leading company in Mexico's healthcare sector, committed to community well-being and fostering an inclusive, respectful environment. Ensure internal customer support grounded in best practices and deliver high-quality service to San Pablo Pharmacy employees to sustain operational continuity. **REQUIREMENTS:** * Education: Bachelor’s degree in Computer Engineering or Computer Systems * Experience: 1 year * Knowledge of operating systems: Windows 7, Windows 10, Windows 11, iOS; Microsoft Office 365 suite; Outlook email * Remote technical support experience for point-of-sale systems * Hardware knowledge: strong ability to configure computing peripherals (printers, handheld devices, etc.) * Proficiency in using the ITSM tool (Helix) * Basic networking knowledge * Incident analysis prioritization * Incident comprehension and diagnosis * Problem analysis and resolution * Empathy and customer service skills * Flexible availability (weekends and holidays). **WE OFFER** * Competitive base salary * Food vouchers * Productivity, punctuality, and attendance bonuses * 26-day year-end bonus * Savings fund and savings account * Social security and life insurance * Paid training * Growth opportunities * Direct and permanent employment * Entertainment and school discounts * Corporate events and special employee sales *\*\* At San Pablo Pharmacy, our people are our top priority; therefore, our selection processes do not discriminate based on race, gender, social status, sexual orientation, political or religious beliefs. None of our processes incur any cost\*\** **SAN PABLO PHARMACY INVITES YOU TO JOIN THIS GREAT TEAM AS:****HELP DESK ANALYST (NAPOLES)** Monday to Friday, 8:00 AM to 6:00 PM We are a leading company in Mexico's healthcare sector, committed to community well-being and fostering an inclusive, respectful environment. Ensure internal customer support grounded in best practices and deliver high-quality service to San Pablo Pharmacy employees to sustain operational continuity. **REQUIREMENTS:** * Education: Bachelor’s degree in Computer Engineering or Computer Systems * Experience: 1 year * Knowledge of operating systems: Windows 7, Windows 10, Windows 11, iOS; Microsoft Office 365 suite; Outlook email * Remote technical support experience for point-of-sale systems * Hardware knowledge: strong ability to configure computing peripherals (printers, handheld devices, etc.) * Proficiency in using the ITSM tool (Helix) * Basic networking knowledge * Incident analysis prioritization * Incident comprehension and diagnosis * Problem analysis and resolution * Empathy and customer service skills * Flexible availability (weekends and holidays). **WE OFFER** * Competitive base salary * Food vouchers * Productivity, punctuality, and attendance bonuses * 26-day year-end bonus * Savings fund and savings account * Social security and life insurance * Paid training * Growth opportunities * Direct and permanent employment * Entertainment and school discounts * Corporate events and special employee sales *\*\* At San Pablo Pharmacy, our people are our top priority; therefore, our selection processes do not discriminate based on race, gender, social status, sexual orientation, political or religious beliefs. None of our processes incur any cost\*\**