BI Data Analyst and Advanced Excel

Description

Job Summary: A major beverage company is seeking a Data Analyst to generate reports and ensure operational efficiency in contact center management. Key Highlights: 1. Key role in operational management and continuous improvement. 2. Opportunity to lead multidisciplinary teams and drive innovation. 3. Professional development in data analysis and visualization. A major beverage company is seeking professionals with passion to join our team as a Data Analyst. OBJECTIVE: Generate information reports containing quantitative and qualitative details of SAC management's operational performance. Education: BACHELOR'S DEGREE IN MATHEMATICS, ACTUARIAL SCIENCE, ECONOMICS OR ADMINISTRATION, OR ENGINEERING. COMPLETED. REQUIREMENTS: Experience managing large-scale contact centers to deliver operational compliance solutions. Proficiency in data analysis and continuous improvement strategies, ensuring operational efficiency and achievement of business and management KPIs. Proficiency in automation tools and ability to lead multidisciplinary teams, promoting innovation and service quality. Knowledge of statistical models. Intermediate SQL. Intermediate Power BI. Advanced Excel. Familiarity with Customer Experience platforms, preferably Genesys Cloud. RESPONSIBILITIES: Evaluate and analyze in detail, accurately and consistently, information derived from the operational management of sales and service campaigns. Analyze, consolidate, and prepare reports on monthly goal attainment by agents and supervision groups. Present managerial reports based on analysis of information from various services. Administer and maintain up-to-date database information. Optimize internal departmental processes. Prepare departmental management reports for the Supervisor. Maintain required service levels on a monthly basis. Apply data security protocols (users, reports, access, and logs). Organize handling and delivery of information according to priority to ensure efficient delivery. Use data visualization tools to present information in a clear and understandable format. Schedule: Monday to Saturday — 3 days in Santa Fe / 3 days in Tlalnepantla. TLALNEPANTLA AND SANTA FE WAREHOUSES. WE OFFER: Statutory and above-statutory benefits. Monthly salary of $18000. 30-day year-end bonus. 40% vacation premium. Savings fund. Life insurance. Discounts on brand products. If interested in this position, please share your CV via this channel. -Requirements- Minimum education: Higher education — Bachelor's degree 2 years of experience Age: 25 years or older Keywords: analyst, data