E-commerce Support

Description

Job Summary: Join the Circle K team, focused on transforming the digital experience of thousands of customers through support and follow-up via the Contigo CK digital channel. Key Highlights: 1. Transforms the digital experience of thousands of customers at a global enterprise. 2. Provides key support for the innovation and evolution of the Contigo CK digital channel. 3. A role centered on customer service and agile resolution of incidents. Be part of **Circle K** and transform the digital experience of thousands of customers At **Circle K**, we are a Canadian-origin global convenience store company, recognized for delivering fast, accessible, and reliable shopping experiences. We are continuously evolving, and our **Contigo CK** digital channel is essential to sustaining this innovation. If you are passionate about customer service and the digital environment—and want to work remotely while directly impacting online shopping experiences—this opportunity is for you! What will you do in this role? * Provide support and follow-up to **Contigo CK** users and customers. * Manage sales and post-sales processes. * Support operations between the digital channel and stores. * Resolve incidents with an agile, customer-oriented approach. * Ensure a positive experience in every interaction. What are we looking for in you? * Completed bachelor’s degree in Business Administration or related field. * 1–2 years of customer service experience. * Proficiency in: * Excel * Vtex * WhatsApp Business * Sales and post-sales processes * Operational coordination with stores Key Competencies * Excellent user support skills. * Ability to work under pressure. * Organizational skills and solution-oriented mindset. * Effective communication. What we offer you * Gross monthly salary: **$15,000** * 100% remote work * Schedule: Tuesday to Sunday (rotating shifts) * Statutory benefits (IMSS, year-end bonus, vacation days, official holidays) * Direct employment with the company If you want to join a growing international company and become a key player in our digital experience, apply now and grow with us! Job Type: Full-time Salary: $7,903\.75 per month Work Location: On-site employment