Customer Service Representative

Description

Job Description Responsible for attending to and following up with clients after the installation of fenestration projects, coordinating warranties, services, and incident resolution to ensure customer satisfaction and loyalty. Requirements: \-Bachelor's degree in Architecture or Civil Engineering (mandatory) \-Knowledge of the fenestration industry \-Experience in customer service and follow-up \-Gender: Unrestricted Main Responsibilities * Post-sales customer service and follow-up. * Receipt and management of warranty claims or incidents. \n* Coordination of inspection or service visits at construction sites. * Follow-up on corrections, adjustments, or maintenance tasks. * Communication between clients and operational departments. * Registration and tracking of service reports. * Preparation of customer service and follow-up reports. * Monitoring response times and incident closure timelines. * Support in measuring customer satisfaction. * Documentation control of warranties and services performed. Knowledge * Customer service and support. * Post-sales processes. * Basic knowledge of fenestration (aluminum and glass). * Report generation and administrative follow-up. * Proficiency in Excel and email. Skills * Effective communication. * Problem solving. * Organization. * Empathy and client interaction. * Tracking and control. * Teamwork. We offer: Monthly salary ranging from 15,000 to 18,000, depending on experience Statutory benefits Laptop and computer Savings fund For more information, call 5 5 5 1 8 4 3 3 3 6 Employment type: Full-time, Seasonal Contract duration: 3 months Salary: $14,000.00 \- $17,000.00 per month Benefits: * Savings fund * Gym discount * Grocery vouchers Work location: On-site employment