Customer Service Executive / Repairs / Technical Support

Description

Job Summary: This role involves receiving, serving, and repairing customer products, ensuring customer satisfaction and service quality at a service center. Key Highlights: 1. Comprehensive role in customer service and product repair 2. Opportunity to perform repairs and customizations 3. Focus on end-customer satisfaction **Customer Service Executive / Repairs / Technical Support \- at Pabellon Azcapotzalco** **Responsibilities** * Receive customer products for repair at the CAC, contributing to the delivery of high-quality service by the department. * Provide comprehensive customer service, guiding customers regarding the type of malfunction and possible repair or replacement options for their products. * Prepare repair estimates and submit them to CAC administrative staff. * Retrieve products from reception for repair, compare shipping documents with physical items, and report discrepancies to ensure accurate departmental inventory. * **Perform and execute repairs and customizations on products received by the department, aiming to achieve final satisfaction of the requesting customer.** * Receive returned items to minimize resource losses for the Organization. **Requirements** * Completed high school education * 1–2 years of experience in similar positions * Proficiency in using sewing machines and electric tools; manual dexterity * Valid documentation * Passion for customer service and repair work **We Offer:** * **Base salary:** $9,451 * Meal vouchers * Savings fund * Life insurance * Complimentary uniforms * Free support programs (psychological, legal, accounting, nutritional) * **Direct employment with SAMSONITE \- PERMANENT OPENING** Apply now and join the team of the world’s leading travel brand. **Submit your CV through this channel.**