Customer Service Analyst

Description

Job Summary: We are seeking a Customer Service Analyst to follow up on, resolve, and maintain processes, delivering a robust service experience in auto insurance and vehicle-related procedures. Key Highlights: 1. Experience in insurance companies, customer service, and document control. 2. Opportunity for professional development in service, follow-up, and document control. 3. Work environment where attention to detail and organization make the difference. **Customer Service Analyst (Auto Insurance / Vehicle Procedures) – On-site** **Monthly Salary:** $12,640 **Schedule:** Monday to Friday, 9:00 AM to 5:00 PM **Employment Type:** Full-time **Work Location:** On-site (Toreo Parque Central, Tower B, 20th Floor, ZIP Code 53390, Residencial Lomas de Sotelo) Job Description At Ventura, we are looking for a **Customer Service Analyst** who enjoys following up on, resolving, and keeping each process well-organized. This position is critical to delivering a robust service experience, ensuring complete case files, and providing timely continuity to vehicle-related procedures within the auto insurance sector—particularly in claims and total loss cases. If you have experience in insurance companies, customer service, and document control, this opportunity is for you. Here, you can contribute your organizational skills, attention to detail, and ability to track progress to achieve efficient processes and high-quality service. Position Objective Provide comprehensive support and advisory services to internal and external customers regarding vehicle-related processes and procedures, administrative document validation, data entry, database management, and KPI monitoring. Main Responsibilities * Assist internal and external customers via phone, email, and other communication channels. * Conduct timely follow-up on each case, ensuring clear and prompt service. * Validate and collect administrative documentation, such as vehicle ownership records, identification documents, and internal forms. * Assemble case files accurately and on time, in accordance with client guidelines and checklists. * Manage requirements for documenting total loss cases resulting from accidents or theft. * Operate the SIGESVE system for tracking procedures and payments. * Generate control, management, and results reports for assigned cases. * Advise customers with viable alternatives for effective resolution of their cases. * Monitor indicators and KPIs to support service quality and continuous improvement. Requirements * Age: 22 to 50 years old. * Minimum 2 years of experience in customer service. * Knowledge of auto insurance. * Experience in insurance companies, preferably in claims or total loss handling. * Familiarity with vehicle-related procedures and documentation. * Proficiency in Excel. * Clear communication skills, organizational ability, and attention to detail. We Offer * **Monthly salary of $12,640** * **Statutory benefits** * Schedule of **Monday to Friday, 9:00 AM to 5:00 PM** * Opportunity to grow professionally in a role highly focused on service, follow-up, and document control * A work environment where your attention to detail and organizational capability make the difference If you are seeking an opportunity to further develop your customer service career within the insurance industry, **apply through this channel**. Employment Type: Full-time Salary: $12,000\.00 \- $12,640\.00 per month Work Location: On-site employment