Help Desk Agent

Description

Job Summary: We are seeking personnel with customer service experience and technical computing knowledge to register incidents, handle requests, and ensure service quality in an operations center. Key Highlights: 1. Customer service and technical support 2. Responsibility for case registration and redirection 3. Opportunity to drive service improvements Important: The company is hiring personnel to work in the Cuajimalpa area PROFILE: High school diploma or Technical Degree in Computing. Minimum 1 year of experience in customer service. KNOWLEDGE: TECHNICAL COMPUTING KNOWLEDGE. CUSTOMER SERVICE KNOWLEDGE, GOOD DICTION, TEAMWORK, GOOD SPELLING. REGISTER ALL INCIDENTS OR SERVICE REQUESTS REPORTED BY END USERS OR CUSTOMERS OF THE SERVICES PROVIDED BY THE COMPANY IN THE OPERATIONS CENTER'S IMPLEMENTED SYSTEMS. HANDLE PHONE CALLS AND EMAIL REQUESTS RECEIVED THROUGH INSTITUTIONAL ACCOUNTS, FOLLOWING THE GUIDELINES AND POLICIES ESTABLISHED IN THE OPERATIONS CENTER'S MONITORING, ANALYSIS, AND PERFORMANCE MANAGEMENT PROCEDURES. COMPLIANCE WITH SLAs, OLAs, AND KPIS SPECIFIED FOR THE INCIDENT AND SERVICE REQUEST REGISTRATION PROCESS. REDIRECTION OF CASES TO VARIOUS SUPPORT GROUPS FOR RESOLUTION AND CLOSURE OF THE REQUESTED SERVICE. RESPONSIBILITY TO PROVIDE COURTEOUS, FAIR, AND EFFECTIVE SERVICE TO ANY PERSON REQUESTING ASSISTANCE. AUTHORITY TO INITIATE SERVICE IMPROVEMENTS. WE OFFER: Statutory benefits. IMSS, free cafeteria. Rest days. Vacations. Vacation bonus. Thirteenth-month bonus (Aguinaldo). Training. Immediate hiring! If you are interested and meet the profile, apply through this channel. -Requirements- Minimum education: High school diploma - Professional education 1 year of experience Knowledge: Courtesy, quality control analysis Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, help, auxilio