Temporary Collections Executive

Description

Job Summary: The Centralized Collections Agent will serve as the liaison between the company and students, responsible for delivering efficient solutions to ensure effective collections and student satisfaction. Key Highlights: 1. Manage the assigned database and contact students through various channels 2. Identify students' needs and provide payment solutions 3. Build a sustainable relationship with students and meet KPIs Job Description About the Role The Centralized Collections Agent will act as the liaison between our company and current and inactive students. The agent must take responsibility for delivering efficient solutions to achieve effective collections while maintaining student satisfaction with any decisions or actions taken. Responsibilities: Timely management of the assigned database Contact students via phone calls, WhatsApp, email, and SMS Identify students' needs, clarify information, investigate each issue thoroughly, and provide tailored payment solutions and alternatives. Meet individual and team KPIs. Build a sustainable relationship with students by supporting them throughout any questions or issues that may arise regarding the agreed-upon payment, respecting them and ensuring an effective student experience. Follow negotiation scripts based on students' needs. Update student data on relevant platforms. Requirements: Incomplete or completed high school diploma (Bachillerato). Minimum 1–2 years of experience as a Collections Agent. Prior experience in Contact Centers, Customer Service, Sales, and/or Preventive Collections. Familiarity with any CRM and/or ERP system. Your Impact at UNITEC At UNITEC, we work to deliver quality education that is practical, accessible, and transformative. Here, you won’t just join a university—you’ll become part of a project that drives the professional development of thousands of students striving to build a better future. Being part of UNITEC means generating tangible impact: training highly employable individuals grounded in values, equipped with solid competencies, and deeply committed to their communities. Diversity and Inclusion At UNITEC, talent knows no limits. We proudly offer equal opportunities and celebrate diversity in all its forms. All qualified candidates will be considered without regard to race, religion, nationality, sex, marital status, sexual orientation, disability, age, or any other legally protected characteristic. At this workplace, requesting medical certificates confirming non-pregnancy or HIV-negative status as a condition for hiring, retention, or promotion is strictly prohibited. Ready to transform lives with us? . -Requirements- Minimum Education: Upper Secondary Education – Technological High School Diploma 1 year of experience Age: 18 years or older Knowledge Areas: Collections, Data, Collections Management, KPIs, Portfolio Recovery Keywords: director, management, governance, regency, executive, managing, executive, collections, payment, collection