Presales

Description

Position Summary: We are seeking a Sales professional with pre-sales and Contact Center experience to manage technical-economic proposals and deliver customized demonstrations. Key Highlights: 1. Pre-sales and Contact Center experience 2. Participation in the development of technical-economic proposals 3. Management of demonstrations and proof-of-concept (POC) activities About the Role Category: Sales Subcategory: General Sales Minimum Education Required: University degree Details Employment Type: Permanent Working Hours: Full-time Workplace: On-site Description Graduate or intern in Telecommunications Engineering or related field Minimum 3 years of experience in Pre-sales and Contact Centers General Responsibilities Tracking of the pre-sales process Customized demonstrations Development of technical-economic proposals Specific Responsibilities • Configuration of Genesys Cloud platform for customized demonstrations • Planning of demonstrations (internal coordination and vendor management) • Demonstrations of the company's portfolio solutions • Requirements gathering / discovery for proposal preparation • Definition and sizing of architectures • Definition and sizing of licenses • Selection of applicable technologies • Management of proof-of-concept (POC) activities • Supervision and monitoring of POCs • Development of technical-economic proposals • Participation in and response to RFPs (Requests for Proposal) • Preparation of SOWs (Scope of Work) • Follow-up on new requirements from existing customer base • Planning, management, and participation in webinars and events • Evaluation of technological add-ons • Training for end users and internal staff • Monthly platform usage reporting • Updating of technical and commercial documentation • Updating documentation on new technological features Additional Requirements Experience as a technical consultant in IT services. In-depth knowledge of Contact Centers and/or telephony is mandatory. Project administration experience is desirable. Skills / Competencies Customer orientation Teamwork Self-directed learning Effective communication Planning Organization Responsibility Initiative Problem analysis Leadership Knowledge Intermediate knowledge of Contact Center KPIs Intermediate knowledge of telephony; Operating Systems: Windows, Linux; VoIP networks English A1–A2. -Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Languages: Spanish Age: between 25 and 50 years Knowledge: Proposal writing