Call Center Agent

Description

Summary: Seeking a motivated Call Center Agent (Retention Specialist) to retain existing customers by promoting products, addressing concerns, and providing exceptional customer service. Highlights: 1. Focus on retaining existing customers and promoting products and services. 2. Deliver high-quality customer service over the phone. 3. Utilize strong communication and negotiation skills in a customer-focused role. **Job Title:** Call Center Agent **Location:** Onsite – Paseo de la Reforma 342, Piso 20, 06600, Ciudad de MéxicoShift Timing: Monday to Friday \| Between 6:00 AM – 6:00 PM (MX Time) Compensation Benefits * Total Monthly Salary: MXN 21,000 which includes Monthly Base Salary,Monthly Performance Bonus and Food Coupons * Plus benefits Job Overview We are seeking a motivatedCall Center agent (Retention Specialist) to join our onsite team in Mexico City. This role focuses on retaining existing customers by promoting products and services, addressing concerns, and providing exceptional customer service through inbound and outbound calls. Key Responsibilities * Promote and retain company products and services. * Handle inbound and outbound customer retention calls. * Negotiate and process save and service order requests effectively. * Deliver high‑quality customer service over the phone. * Maintain a patient, tactful, and professional approach during customer interactions. * Clearly explain applicable fees, policies, and account adjustments. * Identify customer needs and recommend appropriate products or services. * Adhere to structured call flows and retention strategies. * Demonstrate strong active listening and problem‑solving skills. * Meet performance benchmarks including call quality, retention rate, and customer satisfaction. Required Experience Skills * Prior experience in customer retention, sales, or upselling roles. * Minimum1 year of call center experience required. * Strong communication and negotiation skills. * Ability to work in a fast‑paced, customer‑focused environment. * Excellent interpersonal skills with a customer‑first mindset. * Ability to multitask while maintaining accuracy and professionalism.