Position Summary: We are seeking a Systems Assistant to ensure technological efficiency by providing comprehensive hardware, software, and network support, with a proactive and pedagogical approach. Key Highlights: 1. Comprehensive technical support: remote and on-site for Windows and macOS systems. 2. Management of technological assets and maintenance of network infrastructure. 3. Collaboration on data security and continuous system improvement. At **Link Bits**, a leading distributor of professional audio and lighting technology, we understand that the efficiency of our operations depends on a robust technological foundation. Therefore, we seek a highly skilled **Systems Assistant**, with a proactive problem-solving mindset and comprehensive expertise in hardware, software, and networks. ***Requirements:*** * **Academic Background:** Completed high school or Technical Degree in Computer Science, Information Systems, or related fields. * **Work Experience:** Minimum 1–2 years performing technical support duties (Level 1 and 2\) in corporate or distribution environments. * **Behavioral Profile:** We seek a resilient individual with high stress tolerance, strong self-management skills, and a pedagogical approach to assisting end users. ***Key Responsibilities:*** **1\. Technical Support and Intervention (Remote and On-Site)** * · Ensure system availability through remote support using cutting-edge tools (TeamViewer, AnyDesk, RDP). * · Advanced diagnosis and repair of hardware and software failures in Windows and macOS environments. * · Configuration and optimization of drivers, office productivity suites, and critical business tools. **2\. Hardware Asset Management and Lifecycle Administration** * · Strict control of technological inventories: servers, workstations, laptops, peripherals, and consumables. * · Accurate documentation of asset flow (additions, removals, and assignments) using specialized management software. * · Maintain adequate stock of technical supplies to prevent operational chain disruptions. **3\. Infrastructure and Network Maintenance** * · Execution of scheduled preventive maintenance plans to extend equipment lifespan and reduce critical incidents. * · Installation, configuration, and monitoring of LAN/WAN networks, ensuring stability of Wi\-Fi access points and switches. * · Physical handling of infrastructure: structured cabling, rack cable management, and network/USB connections. **4\. Security and Data Management** * · Implementation of security patches and critical operating system updates. * · Support in cloud storage management and Active Directory administration. * · Collaboration in implementing policies based on international standards (e.g., ISO 27001\) for information protection. **5\. Reporting and Continuous Improvement** * · Preparation of detailed technical reports including root cause analysis, applied solutions, and recommendations to prevent recurrence. * · Monitoring of key performance indicators (KPIs), such as response times and internal user satisfaction levels. ***Required Technical Competencies:*** * **Hardware:** Repair of laptops, PCs, and peripherals (multifunction printers, scanners). * **Networking:** Router configuration, basic knowledge of **Firewalls (pfsense)**, and network segmentation. * **Software:** Proficiency in operating systems, diagnostic tools, and productivity suites. * **Plus:** Familiarity with monitoring tools (Nagios, PRTG) and basic virtualization knowledge. ***We Offer:*** · Statutory benefits. · Salary: $13,500 net. · Monthly bonus of $1,500. ***Working Hours:*** · Monday to Friday: 9:30 a.m. to 6:30 p.m. · Saturday: 10:00 a.m. to 3:00 p.m. · FIXED REST DAY ON SUNDAYS · Send a message to: \*5\*5\*4\*4\*6\*4\*3\*0\*0\*4\* ***At Link Bits, the future is connected by us. We’re waiting for you!*** Salary: $13,500\.00 per month Work Location: On-site employment