JAMF TECHNICIAN

Description

Job Summary: TED Tecnología Editorial SA de CV is seeking an Apple Service Center Technician to ensure operational continuity and support for corporate and customer Apple devices through configuration, administration, and management using Jamf 100 and 200. Key Highlights: 1. Specialized Apple device support using Jamf 100 and 200. 2. macOS, iOS, and iPadOS administration and configuration. 3. Apple technology incident management and updates. Description Description TED Tecnología Editorial SA de CV invites you to join our team as: \*\* APPLE SERVICE CENTER TECHNICIAN \*\* Position Objective: Ensure operational continuity and support for corporate and customer Apple devices through configuration, administration, and management via **Jamf 100 and 200**, guaranteeing integration, security, and operational efficiency. Profile: * Technician or Bachelor’s degree in Computer Systems, Informatics, Telecommunications, or related field (intern or graduate). * **Jamf 100 and 200 certification (mandatory).** * Minimum 2 years of experience in technical support specialized in Apple devices. * Intermediate English (desirable). Key Responsibilities: * Administer, configure, and maintain Apple devices using Jamf Pro 100 and 200 and Apple School Manager, applying best practices and security policies. * Implement and support macOS, iOS, and iPadOS devices, ensuring corporate integration and secure management workflows (MDM). * Diagnose and resolve hardware and software issues on Apple devices. * Provide support for Apple applications (Pages, Numbers, Keynote, Safari) and compatible software. * Manage incidents related to networks, printers, and other elements of the Apple ecosystem. * Evaluate, implement, and update Apple software/hardware technologies and versions. * Document all interactions and solutions in the ticketing system. Knowledge: * Advanced mobile device management (MDM) and Apple security. * macOS, iOS, and iPadOS configuration and support. * Apple Business Manager / Apple School Manager. Key Skills: * Organization and effective planning. * Analytical thinking and problem-solving. * Proactivity and continuous learning. * Working under pressure with a customer-oriented approach. * Clear communication and interpersonal skills. We Offer: * Statutory benefits (VACATIONS, BONUS PAY, and IMSS). * 100% internal payroll contract. * Schedule: Monday to Thursday, 08:00–18:00; Friday, 08:00–14:30. * 50% cafeteria subsidy. Location: Vía Magna 25, Bosque de las Palmas, 52760 Mexico City, Méx. NOTE: Our hiring processes are free from discrimination based on race, religion, sex, gender, ethnicity, social status, or disability; therefore, we do not request medical certificates, pregnancy tests, or Human Immunodeficiency Virus (HIV) tests as requirements for employment, retention, or promotion. Salary: Up to $18,000\.00 per month Workplace: On-site employment