Job Summary: People Hackers is seeking a Remote Application Support professional to contribute to software development and digital transformation, offering stability and training. Key Highlights: 1. Financial stability and solidity with professional and personal development 2. Access to training programs, mentoring, and certifications 3. Operational freedom to improve processes and customer service **People Hackers is seeking Remote Application Support in Gustavo A. Madero, Mexico City** --------------------------------------------------------------------------------------------- **Who We Are** * We belong to a global group specializing in software development, digital transformation, mission-critical solution support, strategic partnerships with diverse enterprises, and technology alliances; we care for our employees and offer stability, development, and extensive training. Therefore, we are seeking Remote Application Support professionals in CDMX. **With Us You Can:** * Achieve financial stability and solidity, along with short- and medium-term professional and personal development. * Access training programs, mentoring, and soft and hard skills certifications. * Exercise operational freedom to improve processes, initiate projects, deliver customer service, and drive continuous improvement. * Maintain a professional balance and high quality of personal life, within an excellent working environment. **Our Offer** Additionally, we offer job stability and financial solidity; our package includes: * **Starting Salary**: MXN 12,500 (direct hiring, 100% nominal), access to cafeteria * **Work Schedule**: Monday to Sunday, with 2 rotating rest days, from 7:00 am to 4:00 pm * **Work Location**: Remote **What You Need to Know** * 2 years of experience in similar roles such as: Application Support, Application Support Specialist, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Client Service * 1–2 years of first-level (N1) technical support experience for end users on point-of-sale (PoS) terminals, pin-pads, biometric devices, cabling, internet connectivity, peripherals * 1–2 years of experience using SQL databases to perform queries, stored procedures, reports, filters, etc. * 1–2 years of experience with ITSM ticketing platforms such as ServiceNow, Remedy, Jira, Trello, etc., and remote access tools such as TeamViewer, AnyDesk, RemoteViewer, Windows Remote Desktop, etc. * Documentation of processes, meeting minutes, incident descriptions, ticket creation, etc. **Desired Education Level:** Higher Education — Incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * Application and Network Support * Point-of-Sale Terminal * PoS Reports and Tickets * Cabling and SQL Database * Biometric Devices, CCTV, and Networks *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69a89a6e3300003300845813&source=indeed