**Application Deadline:** ================================ 2026\-06\-05 **Do you want to advance your professional career?** ================================================ BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. **What are we looking for?** ========================== We are seeking a candidate passionate about innovation and technological transformation in the financial sector to join us as a **Program Manager Retail Banking**. The person in this role will be responsible for leading a program comprised of strategic projects focused on implementing in-person and remote payment solutions for merchants. Their primary purpose is to manage the technology acting as an intermediary between businesses, ensuring the bank provides the necessary ecosystem (POS terminals, payment platforms) for establishments to accept payments securely—supporting merchants of any type and size (with special focus on self-employed individuals and small businesses) to increase sales. This position follows a hybrid work arrangement (2 remote workdays and 3 office days), based at the Torre BBVA Corporate Headquarters. **Key Responsibilities** * **Portfolio Management:** Prioritize and drive projects that ensure achievement of the two primary metrics: Incremental Revenue and Active Customers within the ecosystem. * **Execution of the Acquiring Strategy:** Lead deployment of the three key strategic pillars: + 1\.\- Single Point of Contact: Simplify merchant interaction with the bank. + 2\.\- Increase Market Share: In acquiring and aggregation, extend accessible solutions to more merchants via applications, dongles, or mobile devices. + 3\.\- Enhance the Offering: Design intuitive products and interfaces (e.g., smart terminals with interactive graphics) that deliver real value to daily operations and business administration. * **Delivery Management:** Coordinate the launch, consolidation, and timely delivery of core area products, ensuring proper management of the allocated annual budget. * **Orchestration of the Payment Ecosystem:** Coordinate value flows with external and internal entities, ensuring smooth authorization processes, commission collection, transaction monitoring, and risk management (fraud and chargebacks). * **Stakeholder Management:** Coordinate ongoing communication, alignment, and collaboration with Local Stakeholders, Global Counterparts, Openpay, and third-party service providers such as EGlobal, while actively participating in working groups with card networks (Visa and Mastercard). * **Team Leadership:** Supervise, guide, and inspire directly reporting Product Owner teams, simultaneously coordinating multiple Scrum cells or teams under the development factory structure. **Position Challenges** Possess sufficient technical and operational capability to successfully deliver various Scrum initiatives under their oversight, maintain high negotiation capacity across multiple local, global, and business partner fronts, and efficiently balance commercial agility with institutional regulatory requirements. ### **Mandatory Knowledge:** * Proficiency in the Acquiring transaction flow: Interaction among Issuing Bank, Acquiring Bank, Payment Processor, and Card Networks (Visa, Mastercard, Amex, Carnet, Wallets). * Understanding of B2B profitability models and risk management, with ability to balance regulatory security with agile user experience. * Proficiency in Agile tools (Jira, Trello) and Agile methodologies applied to product or project roadmap management. * English proficiency at minimum C1 level (essential for fluent interactions with global stakeholders and international networks). **Education:** Completed undergraduate degree (degree certificate mandatory) in Industrial Engineering, Business Administration, Finance, Computer Systems, or related fields. A master’s degree or specialization is desirable. **Experience:** * 2–4 years managing complex technology projects or products (in roles such as Program Manager, Senior Scrum Master, or Product Owner). * Key experience in Payment Ecosystems, payment gateways, or acquiring infrastructure, leading initiatives measured by adoption rates or customer satisfaction (NPS). * Proven experience orchestrating multiple Scrum cells or teams simultaneously in environments combining Fintech ecosystem agility with corporate structural stability. **Key Competencies** * Think Big * Effective Communication * Execution Focus **How to Apply** If you are interested, apply by clicking **“Apply”**. Don’t forget to attach your updated CV. If you require any reasonable accommodation\* during your selection process, please inform the recruiter upon first contact. At BBVA, we believe that having a diverse team makes us a better bank. For this reason, we actively support diversity, inclusion, and equal opportunity regardless of ethnic or national origin, gender, age, religion, disability, sexual orientation, gender identity or expression, social status, health condition, opinions, marital status, or any other factor that undermines human dignity or impairs rights and freedoms. We are confident that cultivating a collaborative and inclusive work environment allows us to bring out the best in ourselves. **\*Reasonable accommodations refer to modifications and/or adaptations the company may implement during your selection process to enable you to complete it appropriately.** ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **BBVA: Transforming dreams into opportunities****Ready to create together?** ===============================================================================
Juan García
Indeed · HR
Juan García
Indeed · HR
