***Company with 30 years of experience providing professional services in cutting-edge technology solutions and technical support.*** **Seeking Help Desk Operator (Technical Support)** **Main Responsibilities** * Provide first-level technical support to internal and external users. * Receive, register, and track incident tickets. * Perform initial diagnosis and route technical issues to the appropriate department. * Document solutions and update the knowledge base. * Monitor compliance with service level agreements (SLA). **Requirements** * Education: Technical or Bachelor's degree in Computer Systems, Computer Science, or related field (in process of graduation or already graduated). (Preferred) * Minimum of 1 to 2 years of experience in technical support, help desk, or technical call center. (Preferred) * Knowledge in: * Windows/Linux operating systems * Office 365 suite * Basic networking * Ticketing tools (ServiceNow, OTRS, Jira, or similar) * Availability to work rotating shifts. **Key Competencies** * Customer service and effective communication. * Problem solving. * Teamwork. * Organization and follow-up. **We Offer** * Competitive salary of $12,000.00 (negotiable). * Legal and additional benefits. * Continuous training. * Career development and growth plan in the IT field. * Excellent working environment. * Work location: Onsite in Cuajimalpa de Morelos, Mexico City. Job type: Full-time Salary: $12,000.00 - $15,000.00 per month Workplace: Onsite employment