Innovation and Digital Transformation Manager

Description

**1. POSITION IDENTIFICATION** * **Department:** Technology / Innovation. * **Reports to:** General Management / Operations or Finance Director. * **Direct reports:** IT Support, Systems Administrator, and technology vendors. * **Functional coordination:** Operational and administrative heads per property (Hotels and Agencies). **2. STRATEGIC OBJECTIVE** Lead the implementation and execution of the corporate group’s technology and digital transformation strategy by adopting Artificial Intelligence tools, process automation, data analytics, and technological integration—aiming to optimize operational productivity, reduce costs, strengthen decision-making, and ensure business technological continuity. The primary mission is to transform technology into a direct enabler of efficiency, profitability, and scalability for the group’s business units. **3. KEY RESPONSIBILITIES** **A. Innovation and Digital Transformation Strategy** * Design and implement digital transformation initiatives aligned with the group’s strategic objectives. * Identify automation opportunities across administrative, operational, commercial, and customer service processes. * Evaluate and implement Generative Artificial Intelligence solutions for hotels and agencies. * Lead digitalization projects focused on operational efficiency and reduction of manual tasks. * Propose technology-driven improvements aimed at increasing productivity, control, and profitability. **B. Automation, Integration, and Technology** * Design and implement automations using no-code/low-code platforms such as Make.com, Zapier, or similar tools. * Integrate the group’s operational systems (hotel PMS, automotive DMS, CRM, ERP, and commercial platforms). * Oversee technological infrastructure, networks, connectivity, and cybersecurity. * Coordinate internal technical support and ensure operational continuity of platforms and systems. * Manage relationships with technology vendors and ensure compliance with software licenses and IT contracts. * Implement basic cybersecurity policies and information protection controls. **C. Business Intelligence and Reporting** * Design and maintain executive dashboards in Power BI or Tableau for General Management. * Develop technological and operational KPIs for monitoring efficiency and productivity. * Generate weekly reports on technology KPIs and project progress. * Analyze optimization opportunities through data and automation. * Present strategic innovation and continuous improvement proposals to Management. **D. Training and Technological Adoption** * Train operational and administrative staff on new digital tools and AI. * Design hands-on workshops to accelerate technological adoption. * Create documentation and support materials to facilitate usage of implemented platforms. * Promote an organizational culture centered on innovation, digitization, and continuous improvement. * Serve as the liaison between operations and technology to ensure correct solution adoption. **4. REQUIRED PROFILE** * **Experience:** Minimum 5 years in managerial roles in technology, digital transformation, or innovation, with proven experience implementing automation, artificial intelligence, and technology projects. * **Education:** Bachelor’s degree or engineering in Computer Systems, Information Technology, Artificial Intelligence, Data Science, or related field. Specialization in Innovation, Digital Transformation, or Technology Management is desirable. * **Technical Knowledge:** * Process automation and no-code/low-code platforms. * System integration via APIs. * Generative Artificial Intelligence and Prompt Engineering. * CRM, ERP, hotel PMS, and automotive DMS. * Business Intelligence and data visualization. * Power BI, Tableau, or similar tools. * Technological infrastructure and cybersecurity. * Familiarity with Python, OpenAI APIs, AWS, or Google Cloud is desirable. * **Critical Competencies:** * Leadership. * Innovation and strategic thinking. * Executive communication. * Problem solving. * Organization and follow-up. * Results orientation. * Adaptability to change. * Training and teaching ability. * KPI compliance. Salary: $60,000.00 – $65,000.00 per hour Workplace: Hybrid remote work in Polanco, CDMX