* Address and resolve technical inquiries and concerns raised by users, escalating to the appropriate department as needed, as well as managing incidents, changes, and user requests via the help desk. * Quotations for accessories. * Administration and safeguarding of equipment. Proficiency in ticket management tools. * Audits of application usage and access controls for information technology users. * Install and configure computing and communication equipment for end users. * Perform preventive and corrective maintenance on the company’s IT assets. * Maintain up-to-date software and hardware inventories, as well as peripheral inventories. * Preserve the physical and logical integrity of IT assets (HW and SW) to the greatest extent possible. * Manage maintenance contracts for IT assets.