Description
Position Summary:
We are seeking a Telephone Assistant with Help Desk experience to manage tickets and professionally resolve customer inquiries and complaints.
Key Responsibilities:
1. Manage customer tickets from initiation to resolution
2. Respond to inquiries and complaints efficiently
3. Service Desk experience
TELEPHONE ASSISTANT
Location: Álvaro Obregón, CDMX; Miguel Hidalgo, CDMX
Education: High School Diploma or Technical Degree
Experience: Minimum 1 year in similar positions
Technical Knowledge: Help Desk
* Manage customer-initiated tickets from initiation to resolution, and respond to inquiries and complaints efficiently and professionally
* Service Desk experience
* Intermediate proficiency in Office suite applications
Work schedule: Monday to Friday, 9 AM to 6 PM
***"This company prohibits requesting medical certificates related to pregnancy status and Human Immunodeficiency Virus (HIV) as a hiring criterion, and commits to not employing minors or charging fees or commissions for the recruitment process."***
Employment Type: Full-time, Project-based or Fixed-term
Contract Duration: 9 months
Salary: $8,000.00 - $9,480.00 per month
Application Question(s):
* Do you have Help Desk experience?
Workplace: On-site employment