SCOPE: Responsible for ensuring the operational continuity of systems and technological equipment by addressing and resolving incidents, providing on-site and remote technical support to users across all organizational departments. GENERAL PURPOSE OF THE POSITION: To provide efficient and timely technical assistance to ensure the proper functioning of equipment and technological tools, thereby contributing to user productivity and satisfaction. RESPONSIBILITIES: Handle and follow up on support tickets within established timeframes. Provide remote support to various departments and business units. Provide on-site support to various departments and business units. Document procedures and develop a knowledge base for users. Train users on the use of technological platforms. COMPETENCIES: Knowledge of operating systems (Windows, Android, iOS, macOS; Linux is desirable). Knowledge of preventive and corrective maintenance of computer equipment. Knowledge of Microsoft 365 and Google Workspace platforms. Basic knowledge of structured cabling. Ability to prioritize tasks. EDUCATION: * Bachelor's degree in Systems Engineering or Computer Engineering. * Valid professional degree and license. * Minimum of 1–2 years of experience in similar positions
Juan García
Indeed · HR
Juan García
Indeed · HR
