Job Summary: We are seeking a Telephone Executive to resolve customer inquiries, complaints, and requests, ensuring follow-ups and adherence to service protocols. Key Highlights: 1. Customer service experience and support for loyalty programs. 2. Key skills in effective communication and needs identification. 3. Handling conflict situations with customers. **Requirements:** Completed high school diploma / Technical degree / Incomplete bachelor's degree Experience – Customer service / Call center / Loyalty program support, services, RETAIL, mass consumption (\+6 months) Knowledge – Handling difficult customers or conflict situations Tools – Microsoft Office suite / Basic to intermediate Excel Skills – customer service, attention to detail, effective communication, needs identification, active listening, stress tolerance **We Offer:** Base salary: **$9,600\.00 per month** Attendance / productivity / punctuality bonus Food vouchers Statutory benefits **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM **Responsibilities:** Customer issue resolution Supporting temporary campaigns Reviewing cases with internal departments End-to-end case follow-up Adherence to scripts, policies, and service protocols Escalating incidents according to established procedures Accurately recording each interaction in the system or CRM Effectively resolving user inquiries, requests, and complaints Position type: Full-time, indefinite-term contract Salary: $9,600\.00 \- $9,601\.00 per month Benefits: * Option for indefinite-term contract * Food vouchers Application Questions: * Do you have \+6 months of experience as a Telephone Executive or in a related role? * Do you reside near the address specified in this job posting? Estimated commute time? * Most recent verifiable salary: * Expected salary range (minimum \- maximum): Education: * Completed high school diploma (Mandatory) Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
