Job Summary: We are seeking a customer service agent to resolve inquiries, requests, and complaints; support campaigns; escalate incidents; and adhere to policies and protocols. Key Highlights: 1. Customer service and conflict resolution 2. Effective communication and needs detection 3. End-to-end case follow-up **Requirements:** High school diploma / Technical degree / Bachelor’s degree (completed or incomplete) Experience – Customer service / Call center / Loyalty program support, services, RETAIL, mass consumption, or related fields (+6 months) Knowledge – Handling difficult customers or conflict situations Tools – Microsoft Office Suite (basic to intermediate Excel) Skills – Customer service, attention to detail, effective communication, needs detection, active listening, stress tolerance **We Offer:** Base salary: **$9,600.00 monthly** Attendance / productivity / punctuality bonus Food vouchers Statutory benefits **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM **Responsibilities:** Resolving customer issues Supporting temporary campaigns Reviewing cases with internal departments Performing end-to-end case follow-up Adhering to scripts, policies, and service protocols Escalating incidents according to established procedures Accurately recording each interaction in the system or CRM Effectively resolving user inquiries, requests, and complaints Position Type: Full-time, indefinite-term contract Salary: $9,600.00 – $9,601.00 per month Benefits: * Option for an indefinite-term contract * Food vouchers Application Questions: * Most recent verifiable salary: * Expected salary range (minimum – maximum): * Are you available to join immediately? (please specify) * Do you have +6 months of experience as a Telephone Executive or related role? (please specify) * Do you reside near the address specified in the job posting? Estimated commute time? (please specify) Education: * Completed high school diploma (Mandatory) Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
