Service Desk Engineer - Technical Support

Description

Job Summary: Grupo Siayec is seeking a Dispatcher - Service Desk to document and manage incidents and events, ensuring 100% quality. Key Highlights: 1. No prior experience required; internships or social service accepted 2. Training provided. 3. Salary based on knowledge Grupo Siayec, a leading company in implementing Information Technology solutions, is currently seeking a Dispatcher - Service Desk. Objective: Document and manage incidents and events of Grupo Siayec's Service Desk, ensuring 100% quality. Requirements: Bachelor's degree/Engineering in IT (Systems, Computing, Informatics, or related field) — Graduated preferred, or currently completing graduation process Technical English — conversational proficiency preferred Basic knowledge of Networks, Switches, and Routers (preferred) Understanding of the OSI model No prior experience required; internships or social service accepted Work Schedule: 12-hour shifts Day shift: 4 working days followed by 3 days off Night shift: 3 working days followed by 4 days off Shifts rotate every 15 days Benefits: Salary based on knowledge $1,200 food vouchers 20-day Christmas bonus 6.5% monthly savings fund contribution Corporate membership Training. -Requirements- Minimum education: Higher education — Bachelor's degree years of experience Languages: English Keywords: engineers, ingeniera, ing, engineer, service, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist