Job Summary: Join IDS Comercial, S.A. de C.V. as a Junior Production Support to contribute to the team's success with key responsibilities in the production workflow. Key Highlights: 1. Collaborative and dynamic work environment 2. Professional development opportunities 3. Culture that values innovation and commitment Join IDS Comercial, S.A. de C.V. as a Junior Production Support in a role combining on-site and remote work. Contribute to our team's success with key responsibilities in the production workflow. · Requirements: Engineering or bachelor's degree in a field related to information technologies. At least +1 year of professional experience English (technical comprehension) Important: Due to the nature of the role, availability for support during night shifts and/or weekends is required. Requirements: Previous experience in technical support or related areas. Knowledge of production management tools. Ability to work both remotely and on-site. Strong communication and collaboration skills. Proficiency with tools such as ServiceNow and Jira. Knowledge of the software development lifecycle (SDLC). Experience in identity and access management. Knowledge of sensitive data security. · Responsibilities: Manage technical support tasks for production. Coordinate with various teams to resolve production issues. Analyze production data to identify areas for improvement. Collaborate on implementing improvements in production processes. · Benefits: We offer a collaborative and dynamic work environment. You will have professional development opportunities. A workplace culture that values innovation and commitment. · Join us and become part of a team committed to excellence in production.-Requirements- Minimum education: Higher education - Bachelor's degree 2 years of experience Keywords: support, support, support, production, produce, manufacturing, manufacturing, manufacturing, making, manufacturing, production, junior