Position Summary: Coordinate, supervise, and ensure exceptional service in the restaurant of a boutique hotel, guaranteeing a personalized, efficient experience aligned with high-quality standards. Key Highlights: 1. Lead and coordinate the waitstaff team to deliver exceptional service. 2. Ensure guest satisfaction through meticulous attention to detail. 3. Develop and train restaurant personnel. ***ISAAYA HOTEL BOUTIQUE is seeking*** **CAPTAIN** **Position Objective** Coordinate, supervise, and ensure exceptional service in the boutique hotel’s restaurant, guaranteeing a personalized, efficient experience consistent with the establishment’s quality and hospitality standards. **Duties and Responsibilities** * Supervise daily restaurant operations during your shift. * Coordinate the waitstaff team and assign service stations. * Ensure compliance with service standards and hotel protocols. * Receive and attend to VIP guests or special situations. * Train and monitor the performance of staff under your supervision. * Effectively resolve customer complaints or issues. * Verify table setups, cleanliness, and overall area presentation. * Coordinate with the kitchen regarding service timing and dish availability. * Monitor orders, delivery times, and service quality. * Assist with basic inventory and area supply control. **Candidate ProfileEducation** * Completed high school (minimum) * Preferred: Technical degree or bachelor’s degree in Tourism, Gastronomy, or Hospitality **Knowledge** * Table service (etiquette, protocol, wines and beverages) * Order management systems (POS) * Quality standards in hospitality * Intermediate English (preferred) **Key Competencies** * Leadership and team management * Attention to detail * Customer orientation * Effective communication * Problem solving * Working under pressure * Exceptional service attitude **Working Conditions** * Rotating shifts (including weekends and holidays) * On-floor (operational) work * Constant interaction with national and international guests Employment type: Full-time Salary: Up to $11,200.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Dining service * Complimentary uniforms Language: * English (Mandatory) Workplace: On-site employment