Technical Support

Description

Job Summary: We are seeking a technical support professional to assist customers, diagnose and resolve technical issues in a friendly and professional manner. Key Highlights: 1. Short-term growth 2. Excellent work environment 3. Paid training ✨ JOIN OUR TECHNICAL SUPPORT TEAM! ✨ Do you enjoy helping people and solving technical problems? This is your opportunity! Responsibilities: Answer customer calls from Totalplay regarding service issues ️ Diagnose and resolve technical issues Follow up on reports Provide friendly, clear, and professional assistance We Offer: Base monthly salary of $11,300 Productivity bonuses ranging from $2,000 to $5,000 Bi-weekly payment Statutory benefits Paid training Short-term growth Excellent work environment ✅ Requirements: Valid INE (Mexican ID) Completed high school education 6 months of experience in technical support or knowledge in: PING / TRACERT Router ️ CMD DNS / IP * ️ PC operation * Flexible availability for work schedule ️ Strong verbal communication skills Service-oriented attitude and empathy Available Shifts: 8\-2pm 9\-3pm 10\-4pm 5\-11pm **THE TRAINING SCHEDULE FOR ALL SHIFTS IS:** **3:00\- 9:00PM** Monday to Sunday, with 1 weekday day off Work Location: Narvarte neighborhood, Benito Juárez borough, CDMX A few blocks from Nativitas or Eugenia Metro stations Apply now