Customer Support Representative

Description

Job Summary: We are seeking a professional to provide support for IT Group's products, ensuring customer satisfaction and adherence to SLAs in a collaborative and dynamic environment. Key Highlights: 1. Opportunities for professional growth and development 2. Collaborative and dynamic work environment 3. A leading company in information technologies **About the Company** We are a leading company in the information technology sector, with over 10 years of experience in the market. We focus on delivering innovative and efficient solutions to our customers, staying at the forefront of technology. We value our team’s talent and foster a collaborative work environment that supports professional growth. Location: This position is based in Mexico City. **Job Responsibilities** Timely and effective support to the installed customer base for IT Group’s products, meeting agreed-upon timeliness indicators (SLAs) with business units, brands, and associations to ensure customer satisfaction. **Job Requirements** * Minimum university degree with diploma. * Knowledge of SQL. * Knowledge of remote connectivity. * Knowledge of information analysis. * Experience in technical support. * Experience managing SLAs. **Additional Benefits and Perks** * Competitive monthly salary (based on qualifications). * Opportunity for permanent full-time employment. * On-site work arrangement. * Opportunities for professional growth and development. * Collaborative and dynamic work environment. **Work Schedule** * Monday to Friday, 9:00–18:00 hrs on-site; Saturday, 9:00–14:00 hrs remote. Employment Type: Full-time Salary: $12,000.00 – $15,000.00 per month Benefits: * Option for an indefinite-term contract Application Questions: * Do you have experience in customer service? * Do you have experience managing SLAs? * Do you have experience working with SQL? * Do you have knowledge of the automotive sector? Work Location: On-site employment