Description
We are Super Flama, a manufacturing, importing, and distribution company of home products. Our high quality, sophisticated design, and top-tier manufacturing enable us to consistently offer a wide variety of products.
Our most valuable asset is our team members and their expertise in delivering efficient, durable, and premium-finish products.
**Requirements:**
\- Minimum 3 months of customer service experience
\- Strong verbal communication skills
\- Basic Excel proficiency
\- Service-oriented attitude
**Responsibilities:**
\- Customer service via telephone calls and in physical stores.
\- Resolution of customer inquiries
\- Handling warranty-related matters
\- Catalog updates
\- Order and return follow-up
\- After-sales service
\- Data entry into database; file control, entries, and exits
**Fixed Schedule:**
Monday to Friday, 9:00 AM to 6:00 PM
Two Saturdays per month on duty
Fixed day off: Sunday
*Availability for overtime work, if required.*
**We Offer:**
\- Monthly Base Salary: *$10,200 gross*
*\-* ***Benefits exceeding statutory requirements***
· **Punctuality bonus**
· **Attendance bonus**
· **Grocery vouchers: $400**
· **Social security**
· **INFONAVIT**
· **15 days of year-end bonus (aguinaldo)**
· **25% vacation premium**
· **12 vacation days in the first year**
**\- Statutory benefits from day one**
**\- Savings fund**
**Work Location:**
Tlalnepantla, bordering Gustavo A. Madero
Position Type: Full-time
Salary: $10,200.00 per month
Benefits:
* Employee discount
* Free uniforms
* Grocery vouchers
Experience:
* Customer service: 1 year (Preferred)
Workplace: On-site employment
Full-time
Onsite
Mexico City,Mexico City
