Customer Service Assistant

Description

A multinational company dedicated to the distribution and marketing of chemical products is seeking the following talent: **Customer Service Assistant (Samples)** **Your mission:** Provide the organization with timely and accurate information during the collection of evidence, returns, and samples data. Coordinate the IN and OUT sample processes. **Your functions and responsibilities:** * Manage sample requests and ship samples to customers daily by promptly managing picking of chemicals. * Modify sample orders as required to ensure delivery generation and dispatch. * Resolve errors occurring during sample dispatches by coordinating with other departments. * Verify sample labels, batches, and expiration dates prior to dispatch. * Prepare sample documentation for attachment to customer communications. * Coordinate and execute logistics for sample delivery and shipment to ensure on-time delivery to customers per agreed dates. * Track overall sample management activities. * Support Customer Service Assistant functions as a backup. * Register new customers and reactivate existing customers. * Collect and safeguard delivery evidence for materials. * Gather information regarding returns. **Competencies** * Initiative * Planning * Change management * Customer focus * Service orientation **Requirements** * Technical degree in Administrative Careers, Engineering, or related fields. * One year of experience in Customer Service Assistant / Assistant, back-office, or inventory management roles. * Experience using CRM platforms (Salesforce experience preferred). * Intermediate Excel proficiency. **Benefits** * Development opportunities * Superior benefits Employment type: Full-time Salary: $13,000.00 - $15,000.00 per month Application question(s): * Do you have experience in customer service, back-office, or inventory management positions? Brief summary. * What is your gross salary expectation (before deductions)? * What is your Excel proficiency level? * Which CRMs or software do you use?